Privacy policy commitment
Your trust matters. Here’s how we protect your data and privacy rights.
Introduction and overview
This Privacy Policy explains how firoxalora collects, uses, and protects your data when you access our services or contact our advisors. We uphold transparency and comply with Australian privacy laws.
Your privacy is a priority. We detail the ways your information is stored, its purpose, and the choices you have. By using this site, you agree to the practices described here.
How we collect information
We collect information you provide directly and information gathered automatically for service improvement and site security.
Direct information you provide
- • Your contact details submitted through our forms
- • Messages and requests you share via our site
- • Consultation-related information you give
- • Feedback sent directly by you
- • Information for account creation if needed
Automatically collected data
- • Browser and device details for technical support
- • Site usage statistics for analysis
- • Date and time of your visits
- • Cookie usage data
- • Referer and navigation path
How we use your information
We use your data to facilitate consultations, improve our services, respond to enquiries, and meet legal obligations.
- • Contact you about your requests
- • Schedule consultations or responses
- • Communicate service changes or updates
- • Aggregate data for service improvement
- • Manage technical or security issues
- • Ensure compliance with laws and regulations
- • Prevent or detect fraud and misuse
Your privacy: We implement procedures and security technologies to safeguard your personal information from unauthorised use or disclosure and update these measures as needed.
How we share information
We do not sell your information. Data is shared only as necessary for service provision, with trusted providers or as required by law.
Service partners
Certain partners may access data to provide IT, hosting, or communication services. They meet Australian data protection requirements.
Legal obligations
Data may be disclosed where required to comply with Australian law, court orders, or legal processes.
Anonymous statistics
Aggregated, non-personal data may be used for service improvement.
Your privacy rights
You have rights concerning the access, correction, and deletion of your data under Australian law. Contact us for privacy-related requests.
- • Request a copy of your information processed
- • Ask for corrections to inaccurate data held
- • Request deletion of your information
- • Request a file of your data for transfer
- • Object to certain uses of your information
- • Ask for restrictions on data processing
Contact us using the details below to exercise your privacy rights or for enquiries regarding your data.
How we secure data
We use technical safeguards and policies designed to prevent unauthorised access or misuse of your data.
Technical protections
- • Firewall and encryption protocols in place
- • Secure server infrastructure
- • Multi-factor authentication where applicable
- • Routine vulnerability assessments
Organisational protocols
- • Staff training on privacy and security
- • Strict access controls for sensitive data
- • Regular policy reviews
- • Incident response planning
Data retention policy
Information is kept only as long as necessary for service provision, legal, and compliance purposes.
- • Account info retained while active
- • Consultation data held for reference
- • Enquiry records for updates
- • Transaction data for records
- • Marketing preferences where consented
We securely dispose of information when no longer needed.
International transfers
Data may be processed outside Australia if required by certain partners, always under safeguards consistent with Australian standards.
- • Australian Privacy Principles compliance
- • Only trusted service partners involved
- • Contractual clauses for data protection
- • Security controls on transferred data
Cookies and tracking
We use cookies to improve site experience and for analytics. You can manage cookie preferences at any time.
Types of cookies
- • Enable fundamental site features and security
- • Analyse usage for service enhancement
- • Support interface customisation
- • Keep settings and preferences saved
Adjust your browser or site settings to change cookie preferences.
Policy updates and changes
We may revise this Privacy Policy periodically. Major changes will be communicated clearly on this website.
- • Significant updates posted on the site
- • Prominent banner notifications for major changes
- • Direct communication if required
- • Review the date shown for policy updates
Continued site use indicates acceptance of updated policies.
Contact us about privacy
For privacy-related questions or to exercise your rights, contact our team using details below.
firoxalora
95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61835473525
Email: content@firoxalora.com
Last updated on October 13, 2025
Effective from October 13, 2025